Personal details
Passport number, name spelling, contact details, Australian address. A passport change needs the old and new passport pages.
POLICY SERVICES
Policy changes and refunds
After you buy: changing details or dates, adding or removing family, switching insurers, cancelling. Tell us your member number and what you need, and we deal with the insurer.
What we can arrange
Policy dates
Course delayed, started early, or visa dates changed. Send the new CoE or visa letter.
Renewal and extension
Visa extended or a further course: renew before expiry so there's no gap.
Add family
Partner or children arriving later: upgrade from single to couple, single parent or family. The premium is recalculated.
Remove family
Family members leaving Australia: downgrade to single.
Switch insurer
The new policy must start right after the old one; the unused part of the old policy is refunded under its rules.
Cancel and refund
Visa refused, never came, or left permanently: see the refund cases below.
Certificate of cover
The certificate your visa, school or employer asks for.
When a refund applies
| Visa refused | Provide the refusal letter; usually a full refund. |
|---|---|
| Left Australia permanently | Provide proof of departure; the unused part is refunded under the insurer's rules, possibly less a small fee. |
| Switched insurer | Once the new policy joins on seamlessly, the remainder of the old one is refunded under its rules. |
Fees and refund amounts follow the insurer's terms, and an adviser tells you before anything is processed.
Send a request
Leave your member number and what you need. We usually reply within a day.